Refund and Returns
We take great pride in our products and service and if you are not happy then we certainly aren't.
We're confident you'll be satisfied with the products we offer, but we realize that sometimes things do go wrong. We are human too!
If there is a problem with your order of any kind, please notify us within 48 hrs of receipt of your order to report a problem. Below are brief instructions on how to handle various problems that might arise.
Incomplete Order/Wrong Item Received:
If you received an item you didn't order or you did not receive an item you did order, please contact us within 48 hrs so we can ship the correct item. If the error was on our end, we'll ship the correct item to you at our cost. If the error was on your end, we'll figure out how to remedy the situation as quickly possible. Please write to us at firstname.lastname@example.org with all the details.
Expired Items/Items damaged during transit:
If an item is found to be damaged during transit/shipment and is noticed at delivery by you:
1. Don't be angry -:) There are humans working hard on delivering the products to your doorstep and the items might get damaged during transit - though this happens very rarely.
2. Inform us. Please write to us at email@example.com with all the details. You will get a response within 48 hrs and we will make everything right for you.
If an item is damaged or the product date is past expiration when received and not noticed while accepting the delivery from our delivery partner, please notify us within 48 hrs of receipt of your order and we'll make arrangements to replace the product or refund the purchase price of that item.
We'll need to get some information from you to determine what caused the problem so we can ensure it doesn't happen again. Make sure that you send across pictures (if possible) of the damaged items. We will not be replacing/refunding your such cases unless we have the pictures of the damaged items and we receive these pictures within 48 hours of you receiving the delivery. Send the pictures to our email ID - firstname.lastname@example.org. This will also help us take up the matter with our delivery partner.
Please write to us at email@example.com with all the details.
If you need to return a product, please contact customer service within 48 hrs of receipt of your order to request a Return. Our friendly customer service staff will work with you to determine what went wrong and the best way to resolve it - quickly and easily. After all, we want you to be happy and we'll work with you to determine the right resolution. Please write to us at firstname.lastname@example.org with all the details.
Please let us know within 48 hrs of receiving your package. We'll need your order number and reason for requesting a refund. Refunds requested after 48 hrs of order date will be assessed and handled on a case by case basis. We're reasonable and hope you will be too. We will refund your original method of payment OR issue F2K Loyalty Rewards - whcih you can redeem at Farm2Kitchen.com in your next shopping. F2K Loyalty Rewards are good for 45 days from date of issue. Please write to us at email@example.com with all the details.
If you want to cancel your order before we have shipped the same, you can create a ticket and we will refund all your amount to your bank account which was used while placing the order online. Please note that the refund amount will be in your account within 10 days of cancellation of the order. Please write to us at firstname.lastname@example.org with all the details.