frequently asked questions

Last Updated on October 11, 2016

We delivery in 262 cities/towns across India! Our mission has always been to help Indian households in shopping organic foods easily and we are happy that we are trusted organic food retailer online delivering across India!
Once the order ships from our warehouse, it shows the order as complete in the system. It's just a technical term, so do not worry about the same. We know the order is in process and we keep a close track of each and every order. So even if it shows complete to you, do not think that we are saying it is delivered to you. Please check the shipping mail you receive after we ship the order to track the status of the shipment.
Yes! We offer only and only certified organic food and lifestyle products at Farm2Kitchen. We source only from those suppliers who are offering certified organic food and lifestyle products. Each product label at Farm2Kitchen displays the logo of the certification body that approved them. Agricultural products that are sold, labeled, or represented as organic must be produced and processed in accordance with the NOP standards. The name of the certifying agent for each product is displayed on the information panel of each product sold at Farm2Kitchen.
Your order usually ships within 1 to 3 business days after you place your order online. We don’t ship on weekends or holidays at the moment. Orders placed on weekends or holidays are processed within 1 to 3 business days after the order is placed. If you want to know the exact days we take to deliver your order - please visit our Shipping and Delivery Page by clicking here.
No! Shipping is FREE when you order with us. Because shipping is free doesn’t mean it should take a long time. Farm2Kitchen understands that getting your items quickly is important to you, so we make every effort to process your order quickly.
No! We do not charge for product returns. We take great pride in our products and service and if you are not happy then we certainly aren't. Read more about our refund and returns policy by clicking here.
For a regular delivery, you should be home to receive and sign for your products.Of course, if you're not present, someone else representing you can sign on your behalf.
If you miss your receiving your order, don’t worry; one of our customer service associates will contact you to reschedule. If we can’t successfully reschedule your order within 24 hours, we will return your items to our warehouse and issue a refund for the order.
Good question! Well, we at Farm2Kitchen are dealing with some heavy stuff. You know that grocery items do not weigh in 'Grams' but 'Kilograms' -:) We are taking all the pain out of your lives by not only relieving you from pushing heavy shopping carts in the malls and carrying the heavy grocery back to your home but we are also bearing the cost of shipping the heavy items to your home. If we reduce the minimum order amount, things will not be feasible for us.
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