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Customer Satisfaction

There are no traffic jams along the extra mile!


Your satisfaction is our guarantee! We promise and deliver internationally certified (USDA, EU & INDIA NOP) Organic Food Products to you. We take great pride in our products and service and if you are not happy then we certainly aren't. If you experience any issue with our service or the products you receive, please contact us immediately so we can put things right. We promise prompt action if things are not right for you.

Our approach to Customer Service:

We have a slightly different approach when it comes to customer service. Our approach is based on our own experiences while dealing with other service providers in the country.

How do you feel when you receive a call from a customer service executive when - You're in the middle of an important meeting OR you're spending quality time with your family OR you're enjoying a nap in the noon over a lazy weekend OR you're making all those efforts to make your little one have his/her food?

Well, we understand how you feel and that's why we have this approach wherein:

1. We DO NOT call you. We simply hate to disturb you or cause any inconvenience.
2. We request you to report all your grivances/feedbacks/suggestions through support tickets via our customer service center.

This doesn't mean your queries/concerns will go unnoticed. We have dedicated staff to look after each and every support request coming our way and you will get reply to each and every ticket in stipulated time frame. Very rarely, if things go out of hand, we would ask for a good time to talk to you before calling you.

We hope you would like this approach of ours while serving you. And yes, we'll never call you for any promotional activities. We would be using social media to connect with you for things like promotional offers etc.

Farm2Kitchen Customer Care Center:

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.

If you have any questions in general OR about your order, please create a ticket at Farm2Kitchen Customer Support Center. We will set things right promptly.

You knowing everything about our operations and how we work, helps us serve you better. Kindly read below sections before placing an order with us.


FAQ
FAQ
Shipping & Delivery
Shipping and Delivery
Payments and Pricing
Payments and Pricing
Loyalty Rewards
Loyalty Rewards
Account Management
Account Management

Terms of Use

Privacy Policy
Refund & Returns
Refund & Returns

Customer Support Center

Why Shop with Us


If you think that your query is still unanswered, do not hesitate to get in touch with us by sending a voice mail (it's absolutely FREE and the best way to communicate) OR calling us @ numbers mentioned on our Contact page.


We do NOT deliver to these states at the moment - Odisha (Orissa), West Bengal, Tripura, Manipur, Meghalaya, & Assam.


Thousands of Indian Families TRUST US. Join the Growing Farm2Kitchen Family Today!

Eat Healthy. Stay Healthy. Join the Farm2Kitchen Family.





*Organic farmers don't use toxic persistent pesticides.
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